Welcome to Nielsen Recruitment 2024! Embark on a transformative journey as a Quality Analyst (TV). Join our dynamic team where innovation and expertise come together. Unleash your potential, work on innovative projects and prepare for the future of technology. Take this opportunity to learn, grow and make a lasting impact. Grow your career at Nielsen!
About Nielsen
Nielsen, we believe professional development is a partnership. Finally you have it, refuel and go on your journey. By joining our team of nearly 14,000 people, you’ll be part of a community that helps you succeed. We win for you, because when you win, we win too. Initiate new plans, find new paths, and ask permission to think big so we can all keep moving forward together. We can do everything we can to build our energy future. Quality Analytics will be responsible for maintaining the integrity of Nielsen television data. This role identifies potential risks to data quality and assists with the necessary investigations to quickly and efficiently resolve issues, automatically process notifications, and search for customer inquiries.
Job Highlights
Job Role: Quality Analyst (TV)
Degree: BE/BTECH (CS/CE/IT), ME/Mtech (CS/CE/IT), MCA/MSc IT
Location: Bangalore, India
Batch: 2024
Experience: Freshers
Key Responsibilities:
- Continue to work on daily processes and policies.
- Efficient and effective ticket management according to standard operating procedures (SOP) and service level agreements (SLA) in the Service Now ticketing system.
- Properly escalate unresolved tickets to SOP for senior technicians and flag vendors for high system availability.
- Always complete daily insurance reports according to SOPs.
- Notify customers of watermark errors on their systems.
- Communicate effectively with suppliers and customers to resolve problems and build positive relationships.
- Actively participate in the development of processes and documents.
- Collaborate with other team members.
- Other duties as required.
Qualifications and Skills
Qualification: BE/BTECH (CS/CE/IT), ME/Mtech (CS/CE/IT), MCA/MSc IT
Skills:
- Strong communication skills: in person, by phone, email and social media.
- Willingness to learn new tasks, maintain focus, remember and follow instructions.
- Ability to work in a fast-paced, multi-tasking environment with tight deadlines.
- Computers are familiar with the popular Google Suite.
- Associate’s or bachelor’s degree in IT, information technology, or similar field.
- Experience with ServiceNone or other ticketing systems is highly desired.
- Experience with radio or television equipment is highly desirable.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Tailor your resume to highlight your relevant skills, coursework, or experiences.
2. Craft a Cover Letter: Write a compelling cover letter that showcases your enthusiasm for joining Nielsen and outlines how your skills and experiences align with the role.
3. Submit Your Application: Visit the Nielsen career portal and submit your resume and cover letter online. Be sure to check for specific application deadlines.
Conclusion
Grow your career with Nielsen 2024 Quality Analysts (TV). Join a team with strong problem-solving, effective communication and organizational skills. Be part of new initiatives, learn from industry leaders, and contribute to revolutionary solutions. This is the way to grow in a collaborative and effective environment. Take the opportunity to plan your future with Nielsen. Apply now for rich experience in the world of technology.