Introduction
Welcome to an exciting opportunity at PW (PhysicsWallah)! If you’re passionate about education and excellent communication, our role of “Associate – Customer Service” could be your gateway to making a difference in the world of e-learning. Let’s delve into the details of this engaging position.
Job Description
- Position: Associate – Customer Service
- Location: Noida, Uttar Pradesh, India (Remote)
- Experience Level: Mid-Senior
- Company Size: 5,001-10,000 employees
- Industry: E-Learning Providers
Responsibilities at a Glance
- Initiate phone calls to students within a designated category to gather feedback on their experiences.
- Create a comfortable and open environment to encourage students to share their opinions, suggestions, and concerns.
- Accurately record feedback and ensure all relevant information is captured during the conversation.
- Calculate the Net Promoter Score using the collected feedback to identify promoters, passives, and detractors.
- Compile feedback data and generate comprehensive reports regularly.
- Conduct thorough competitor analysis to understand industry trends, best practices, and potential areas of differentiation.
- Compare our institution’s performance with competitors in terms of student satisfaction and feedback.
Qualifications
To excel in this role, candidates should ideally possess:
- Educational background in BBA, BCA, B.Com, Post Graduate, or any graduate program.
Skills Required
As an Associate – Customer Service at PW (PhysicsWallah), you’ll need the following skills:
Communication Skills: Effective communication is essential for engaging with students and colleagues in a clear and empathetic manner.
Analytical Skills: The ability to analyze feedback data and draw meaningful conclusions is crucial for continuous improvement.
Basic Knowledge of Excel and Docs: Proficiency in these tools is valuable for organizing and presenting data effectively.
Understanding of Business Fundamentals: A foundational understanding of business principles helps in comprehending the bigger picture.
EdTech Enthusiasm: A strong knowledge of the edtech field is a plus. Understanding the dynamics of online education can be incredibly valuable.
Selection Process
Our selection process for the Associate – Customer Service position at PW (PhysicsWallah) comprises the following stages:
Application: Submit your application, including your resume and cover letter, through our online portal.
Resume Screening: Our recruitment team will review your application to assess your qualifications and fit for the role.
Interviews: Shortlisted candidates will be invited for interviews, which may include technical assessments and behavioral questions.
Final Selection: After the interview stage, the final candidates will be chosen, and offers will be extended.
Frequently Asked Questions
Q: Is this a paid position?
A: Yes, this position comes with competitive compensation.
Q: What is the duration of the role?
A: Typically, the role spans a specific duration, with the possibility of extension based on performance.
Q: Is prior experience in a similar role required?
A: While prior experience is beneficial, we also welcome candidates who are enthusiastic about education and eager to learn.
Q: Can international applicants apply for this role?
A: Yes, we welcome applications from both domestic and international candidates.
Conclusion
PW (PhysicsWallah) invites dedicated individuals to join our team as an Associate – Customer Service. This role not only offers opportunities for professional growth but also provides the satisfaction of contributing to the future of education.
Are you ready to embark on a journey that can shape the lives of countless students? Apply today and become a part of a team that’s committed to making a difference in the e-learning landscape.
Your role as an Associate – Customer Service could be the key to enhancing the student experience and driving positive change in education. Join us at PW (PhysicsWallah) and be a catalyst for this transformation.