Welcome to Microsoft Recruitment 2024! The Customer Success Executive (CSE) is the primary point of contact for Microsoft+Nuance products and services and is responsible for creating the “wow” factor for customers. Each CSE is responsible for multiple small and medium-sized customer accounts. The CSE is responsible for the day-to-day activities to ensure customer success, from the initial phases of implementation through ongoing engagement and retention. CSE has a deep understanding of each customer’s overall business needs and will act as a consultant to determine how various PowerShare solutions and features can meet their needs.
About Microsoft
Microsoft Company was founded on April 4, 1975 by Bill Gates and Paul Allen to develop and sell BASIC interpreters for the Altair 8800. Microsoft Corporation is an American multinational technology company headquartered in Redmond, Washington. Microsoft’s best-known products are the Windows operating systems, the Microsoft 365 office application suite and the Edge web browser. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface family of touchscreen PCs.Microsoft ranked 14th on the 2022 Fortune 500 list of America’s largest companies by total revenue; In 2022, it was the world’s largest software manufacturer by revenue. It is considered one of the five major American computer companies, along with Alphabet (parent company of Google), Amazon, Apple and Meta (parent company of Facebook).
Job Highlights
Job Role: Customer Success Executive
Degree: Any Bachelors Degree
Location: Bangalore, Karnataka, India
Batch: 2024,2023,2022,2021
Experience: Fresher’s & Experienced
Salary : 3 – 7 LPA* (Expected)
Key Responsibilities:
- Manage up to 50 small to medium-sized customers ($2-3 million in annual customer revenue).
- Take responsibility for the effective use of PowerShare and services across all customers by leading the creation and execution of a comprehensive, action-oriented implementation plan.
- Deploy (install, train, test, and log in) PowerShare for Spoke accounts.
- Increase your market awareness, educate your prospects, and meet or exceed your goals by extending PowerShare’s reach across your entire customer base.
- Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
- Be accountable to drive efficient usage of PowerShare within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Build, maintain and leverage relationships within each customer to influence adoption, build strong support for new features and ensure they are ready to support Microsoft+Nuance.
- Demonstrate advanced knowledge and understanding of the client’s business/industry and appropriately challenge the client’s perception of both their business and processes.
- Organize and drive strong buy-in across multiple external and internal teams and maintain strong relationships with PowerShare SMEs throughout the customer lifecycle.
Qualifications and Skills
Qualification: Any Bachelors Degree
Skills:
- Demonstrate excellent problem-solving skills to successfully overcome challenges.
- Demonstrates clear and concise communication skills, both written and oral.
- Works effectively in a team environment and contributes to shared goals.
- Demonstrates the ability to learn quickly combined with a proactive approach to tasks.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Personalize your resume to highlight relevant skills, activities, or experience.
2. Craft a Cover Letter: Write a compelling cover letter that expresses your excitement about joining Microsoft and describes how your skills and experience fit the position.
3. Submit Your Application: Visit the Microsoft Career Portal and submit your resume and cover letter online.Be sure to find out about the specific application deadlines.
Conclusion
Grow your career with Microsoft 2024 User Success Executive. Become part of a dynamic team where problem solving skills, effective communication and programming skills are developed. Participate in innovative projects, learn from industry leaders and develop groundbreaking solutions together. This is your chance to grow and make a meaningful contribution in a collaborative environment. Take advantage of the opportunity and shape your future with Microsoft. Apply now and gain rewarding experience in the world of technology.