Welcome to Catchpoint Recruitment 2024! Embark on a transformative journey as a Systems Engineer I. Become part of our dynamic team where innovation meets expertise. Unlock your potential, work on innovative projects and shape the future of technology. Take the opportunity to learn, grow and make a lasting impression. Improve your career with Catchpoint!
About Catchpoint
Catchpoint is an Internet Resilience™ company. The world’s largest online retailers, Global2000, CDNs, cloud providers and xSPs rely on Catchpoint to increase their resiliency by identifying problems in their online stack before they impact their business. The Catchpoint platform offers aggregation, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. Leverage thousands of global views (including internal wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISP and more) to provide unprecedented insight into everything related to customers, employees, networks, high-performing websites, applications and APIs impact.Catchpoint is an equal opportunity employer and strictly prohibits any form of discrimination and harassment. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!
Job Highlights
Job Role: Systems Engineer I
Degree: BE/BTech/MCA Computer Science & Networking
Location: Bengaluru, Karnataka, India
Batch: 2024
Experience: 0-6 Months
Key Responsibilities:
- Monitor Catchpoints node infrastructure and troubleshoot Linux servers in various external data centers and cloud providers (AWS, Azure, GCP, etc.)
- Perform operating system/application upgrades and server migrations to the new environment.
- Accept and log events from the support team.
- Classifies events based on specific options/categories.
- Make a first attempt to resolve customer incidents and/or escalate to the next level based on SLAs.
- Tracks the progress of the incident report throughout its lifecycle (start to finish, logging to close) to ensure the issue is resolved within the agreed SLA and updates reports. (Note: Responsible for creating the solution, but not necessarily the solution itself.)
- If thresholds are exceeded, escalate the issue to the next level or appropriate line.
- Drive the operational aspects of incident management and ensure time, quality and customer satisfaction SLAs are met across our global infrastructure.
- Directly manages the workload and priorities of the operations team’s triage functions to quickly assess business impacts and quickly identify recovery plans.
- Collaborate with customers and management through written and verbal communication and provide status updates should a major incident impact operations or revenue.
- Ability to quickly understand the requirements of new tools/processes and manage their implementation to further increase efficiency and service quality.
- Work closely with other groups and leaders to define and share best support practices.
- Demonstrated strategic thinking, quantitative and analytical skills, teamwork and collaboration.
- Excellent written and oral communication skills required; special focus on customer/client interaction a must.
Qualifications and Skills
Qualification: BE/BTech/MCA Computer Science & Networking
Skills:
- Working knowledge of remote access troubleshooting
- Excellent communication skills (active listening)
- Able to articulate and speak with clear voice
- Diplomatic and must have interpersonal skills
- Able to understand the business’s objectives
- Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department, and that the Customer is an expert in their own field
- Must have empathy with end users
- Professional code of conduct
- Must have a good understanding of the organization
- Must have basic technical knowledge of all technology used for the business processes.
- Good writing and telephone speaking skills (English).
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Tailor your resume to highlight your relevant skills, coursework, or experiences.
2. Craft a Cover Letter: Write a compelling cover letter that showcases your enthusiasm for joining Catchpoint and outlines how your skills and experiences align with the role.
3. Submit Your Application: Visit the Catchpoint career portal and submit your resume and cover letter online. Be sure to check for specific application deadlines.
Conclusion
Elevate your career with Catchpoint 2024 Systems Engineer I. Become part of a dynamic team where problem-solving skills, knowledge of effective communication and programming thrive.Participate in innovative projects, learn from industry leaders and develop innovative solutions together. This is your chance to grow and make a meaningful contribution in a collaborative environment. Take the opportunity to shape your future with Catchpoint. Apply now and gain rewarding experience in the world of technology.