Welcome to LimeChat Recruitment 2023! Embark on a transformative journey as a Tech Support Engineer. Join our dynamic team, where innovation meets expertise. Unlock your potential, work on cutting-edge projects, and shape the future of technology. Seize this opportunity to learn, grow, and make a lasting impact. Elevate your career with LimeChat!
About LimeChat
LimeChat, founded by Nikhil Gupta and Aniket Bajpai, alumni of IIT Delhi, is the world’s first Level 3 AI, human-level chatbot startup. It specializes in enabling D2C brands to leverage conversational marketing and achieve industry-best customer support automation. By harnessing the power of human-level AI conversations, LimeChat can increase campaign conversions by 3x, reduce support workloads by 70%, and enhance customer satisfaction by delivering compelling user experiences for D2C brands. Having rapidly grown, LimeChat now serves 250+ clients and has assembled a team of 60+ rockstars. Its clientele includes top D2C brands in India, such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.
Job Highlights
Job Role: Tech Support Engineer
Degree: BE/BTECH
Location: Banglore, Karnataka
Batch: 2024
Experience: Freshers
Key Responsibilities:
- Handle customer calls, addressing their queries and providing solutions. Build and nurture relationships with assigned customers, ensuring a positive and customer-centric experience.
- Take ownership of issue resolution, coordinating with other teams as needed. Become an expert in Limechat’s product and educate customers on its use and benefits.
- Set and efficiently work on goals to prevent escalations and maintain service quality. Manage day-to-day tickets and collaborate with other teams for an exceptional customer experience.
- Advocate for customers, capturing feedback and reporting requests to Product Management and Development.
- Share best practices with team members to continually enhance process quality, effectiveness, and efficiency.
Qualifications and Skills
Qualification: BE/BTECH
Skills:
- Possess strong communication skills, high energy, and self-motivation.
- Enjoy discussing technical concepts with a data-driven and process-oriented approach.
- Excel in a fast-paced environment, multitask effectively, and embrace a startup mentality.
- Understand Internet and web applications, eager to learn new technologies. Quick learner with an outcome-focused execution orientation.
- Experience with a Ticketing Tool, handling SQL queries, and familiarity with Network logs is a plus.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Tailor your resume to highlight your relevant skills, coursework, or experiences.
2. Craft a Cover Letter: Write a compelling cover letter that showcases your enthusiasm for joining LimeChat and outlines how your skills and experiences align with the role.
3. Submit Your Application: Visit the LimeChat career portal and submit your resume and cover letter online. Be sure to check for specific application deadlines.
Conclusion
Elevate your career with LimeChat 2023 Tech Support Engineer.
Join a dynamic team, where strong problem-solving, effective communication, and programming expertise thrive. Be part of innovative projects, learn from industry leaders, and contribute to transformative solutions. This is your opportunity to grow in a collaborative environment and make a meaningful impact. Seize the chance to shape your future with LimeChat.
Apply now for an enriching experience in the world of technology.