Welcome to Tata Communications Recruitment 2024! Embark on a transformative journey as a Customer Service Executive – Service Delivery & Management. Responsible for all operations and troubleshooting related to installing and configuring network services. This is an operational role responsible for delivering results that have a direct impact on achieving the results of the project, which is carried out in accordance with business requirements. Improve your career with Tata Communications!
About Tata Communications
Company enables the digital transformation of companies around the world, including 300 of the Fortune 500, and opens opportunities for companies by enabling limitless growth, increasing product and customer service innovation, improving productivity and efficiency, improving agility and managing risk. With a solutions-focused approach, proven managed services capabilities and state-of-the-art infrastructure, Tata Communications delivers the next level of cloud-based intelligence,
mobility, Internet of Things (IoT), collaboration, security and network services. Tata Communications serves approximately 30% of the world’s Internet routes and connects businesses to 80% of the world’s cloud giants and 4 out of 5 mobile subscribers. The company’s capabilities are based on its global network, the largest fiber optic backbone in the global maritime network and a Tier 1 IP network that provides connectivity to over 190 countries and territories worldwide. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange.Tata Communications is part of India’s rich Internet heritage.
Job Highlights
Job Role: Customer Service Executive – Service Delivery & Management
Degree: BE/BTECH (CS/CE/IT), ME/Mtech (CS/CE/IT), MCA/MSc IT
Location: Bengaluru, India
Batch: 2024
Experience: 0-4 years
Key Responsibilities:
- Ensure configuration tasks for enterprise/wholesale customers are completed with clean SLA deployments.
- Perform change management, opt-in and migration requests.
- Standard testing and troubleshooting for post-release installs/activations.
- Check cable connections and plan dispatch during field use.
- Regularly participates in key projects or activities as an integral member of the team.
- Ensure all installation functions are completed on time to meet agreed SLAs/KPIs.
- Manage escalations as needed and when the project is at risk.
Qualifications and Skills
Qualification: BE/BTECH (CS/CE/IT), ME/Mtech (CS/CE/IT), MCA/MSc IT
Skills:
- Understand the deployment process, phone, internet, data and service activation.
- Knowledge of switch and router configuration.
- Communication Skills.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Personalize your resume to highlight relevant skills, activities, or experience.
2. Craft a Cover Letter: Write a compelling cover letter that expresses your excitement about joining Tata Communications and describes how your skills and experience fit the position.
3. Submit Your Application: Visit the Tata Communications Career Portal and submit your CV and cover letter online. Be sure to find out about the specific application deadlines.
Conclusion
Enhance your career with Tata Communications 2024 Customer Service Executive – Service Delivery and Management. Become part of a dynamic team where problem-solving, effective communication and planning skills are developed. Participate in innovative projects, learn from industry leaders and develop innovative solutions together.This is your opportunity to grow and make a meaningful contribution to the collaborative environment. Take advantage of the opportunity and shape your future with Customer Service Executive – Service Delivery & Management. Apply now and gain exciting experience in the world of technology.