Introduction
Zycus is a global software company that specializes in providing procurement and spend management solutions for businesses. Founded in 1998, Zycus has established itself as a leading player in the procurement technology industry. The company’s software helps organizations streamline and optimize their procurement processes, reduce costs, improve supplier relationships, and enhance overall procurement efficiency.
Job Description
Job Role: Desktop Support Engineer
Degree: B.E/B.Tech in Computer Science, & MCA/BCA, Msc-Computer science
Experience: 1-2 of Experience in troubleshooting operating systems, hardware & software / Freshers are welcome to apply.
Location: Bengaluru
Key Responsibilities:
- Install, configure, diagnose, and resolve technical issues related to Microsoft products, including client operating systems (Windows 7/8/10), email (Outlook), file & print services, MS Office, and various business applications.
- Install, configure, diagnose, and resolve technical issues related to all technology peripherals such as desktops, thin clients, laptops, printers, and scanners.
- Participate in migration and deployment activities of desktops and laptops according to company standards.
- Collaborate with overseas customers to resolve desktop-related problems using remote tools like Skype for Business and WebEx.
- Provide support for desktop maintenance and security maintenance, including virus updates and patch management.
- Communicate effectively with technical and non-technical associates at various levels within the organization.
Qualifications
To be eligible for the Zycus Desktop Support Engineer, you must meet the following qualifications:
- Freshers with a Bachelor’s Degree in Engineering, Computer Science, MCA/BCA, or Msc-IT are encouraged to apply.
- It is nice to have 1-2 years of experience in troubleshooting operating systems, hardware, and software.
- Good communication skills are essential for this role.
- Candidates should be willing to work in rotational shifts.
- Experience with Office 365 is a plus.
- Additionally, having good logical ability and time management skills is highly desirable.
- A smart approach towards incident management is expected.
- This position requires the ability to communicate effectively with overseas customers and problem-solving using remote tools like Microsoft Teams, Web Ex, etc.
Skills Required
The following skills are required for the Zycus Desktop Support Engineer:
- Good knowledge in the installation, configuration, diagnosis, and resolution of technical issues related to Microsoft products.
- Proficient in Microsoft client operating systems such as Windows 7, Windows 8, and Windows 10, as well as email, file & print services, MS Office, and various business applications.
- Technical expertise in addressing issues related to all technology peripherals, including desktops, thin clients, printers, and scanners.
- Skilled in technical support, including effective communication with overseas customers and solving their desktop-related problems using remote tools like WebEx.
- Capable of providing support for desktop maintenance, security maintenance, updates, and patch management.
Selection Process
The selection process for the Microsoft Zycus Desktop Support Engineer is competitive.
- Application Submission
- Resume ScreeningÂ
- Technical AssessmentÂ
- HR Round
- Offer Letter
- Onboarding
Frequently Asked Questions
Q1. What does a Desktop Support Engineer do?
Desktop Support Engineers are responsible for providing technical assistance and support to end-users, including troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring smooth operation of desktops, laptops, and related peripherals.
Q2. What qualifications are required for a Desktop Support Engineer position?
Employers look for candidates with a bachelor’s degree in computer science, information technology, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) and prior experience in desktop support may also be required or preferred.
Q3. What are the key responsibilities of a Desktop Support Engineer?
Common responsibilities include diagnosing and resolving technical issues, configuring and installing hardware and software, providing technical assistance to end-users, managing user accounts and permissions, and maintaining accurate records of support requests.
Conclusion
Zycus is a global provider of procurement and spend management solutions. In conclusion, Zycus offers a range of software and services to help organizations optimize their procurement processes, reduce costs, and improve supplier relationships. Its products include procurement automation, spend analysis, contract management, and more. The company has a strong reputation in the procurement software industry and serves a wide range of industries and businesses of all sizes. However, the specific conclusion about Zycus would depend on your particular needs and how well their solutions align with your organization’s requirements