Welcome to Mphasis Recruitment 2024! Embark on a transformative journey as a Technical Support Associate. Join our dynamic team, where innovation meets expertise. Unlock your potential, work on cutting-edge projects, and shape the future of technology. Seize this opportunity to learn, grow, and make a lasting impact. Elevate your career with Mphasis!
About Mphasis
Mphasis stands out as a premier IT solutions provider, delivering a comprehensive array of services including Applications, Business Process Outsourcing (BPO), and Infrastructure solutions on a global scale. Our success is rooted in a potent combination of technological prowess, deep domain knowledge, and unparalleled process expertise. The recognition we consistently receive is a testament to our unwavering commitment to delivering top-notch solutions across diverse industry verticals, tailored to meet the dynamic needs of our esteemed clientele. Recent accolades include being honored by The Economic Times as the foremost digital company in 2015, a distinction that underscores our innovative approach and digital prowess. Additionally, we proudly rank 29th among the top 100 largest financial technology vendors, as recognized by American Banker and BAI in the esteemed FinTech Forward Top 100 rankings. These achievements reflect our dedication to excellence and our relentless pursuit of delivering cutting-edge solutions that drive business success.
Job Highlights
Job Role: Technical Support Associate
Degree: 12 + 3 Degree Education is mandatory, BE, B Tech, M Tech
Location: Bangalore
Batch: 2024
Experience: 0 – 1 year
Key Responsibilities:
- Deliver professional remote technical support services to client users.
- Guide users remotely in resolving system and software issues, encompassing system installation, debugging, usage, and related software troubleshooting.
- Diagnose and troubleshoot hardware failures, coordinate replacement parts scheduling, and facilitate follow-up maintenance activities.
- Prioritize and expedite resolution for special cases, collaborating effectively with other teams to address user issues promptly.
- Accurately document case information in the system following established processes.
- Assess user usage requirements and recommend product upgrades and configurations to enhance user experience.
Qualifications and Skills
Qualification: 12 + 3 Degree Education is mandatory, BE, B Tech, M Tech
Skills:
- Possess comprehensive knowledge of Stock Market and Capital Market Concepts as a primary focus.
- Demonstrate a deep understanding of Financial Concepts, Investments, Calculation methodologies, and Accounting principles.
- Exhibit strong analytical skills, coupled with a quick learning ability and a genuine enthusiasm for acquiring new knowledge.
- Prioritize accuracy, recognizing that errors could have significant financial implications for both the client and their customers.
- Strive for 100% accuracy in all tasks and deliverables, maintaining a commitment to excellence in service delivery.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Tailor your resume to highlight your relevant skills, coursework, or experiences.
2. Craft a Cover Letter: Write a compelling cover letter that showcases your enthusiasm for joining Mphasis and outlines how your skills and experiences align with the role.
3. Submit Your Application: Visit the Mphasis career portal and submit your resume and cover letter online. Be sure to check for specific application deadlines.
Conclusion
Unlock new career heights with Mphasis in 2024 as a Technical Support Associate. Join a vibrant team where problem-solving prowess, clear communication skills, and programming acumen are valued. Engage in cutting-edge projects, glean insights from industry luminaries, and play a pivotal role in crafting transformative solutions. This is your chance to thrive in a collaborative ecosystem and leave a lasting imprint. Embrace the opportunity to sculpt your professional journey with Mphasis. Apply today to embark on a rewarding tech adventure.