Welcome to Oracle Recruitment 2024! Embark on a transformative journey as a Associate Technical Support Engineer. Become part of our dynamic team where innovation meets experience. Unlock your potential, work on innovative projects and shape the future of technology. Take the opportunity to learn, grow and make a lasting impression. Improve your career with Oracle!
About Oracle
New technologies are breaking old paradigms and opening up new possibilities. Oracle has implemented innovative and unique technologies in all aspects of the cloud, enabling companies to rethink their businesses, experiences and processes. Oracle introduces Oracle Autonomous Database, the industry’s only secure, self-healing database. Oracle has revolutionized data management again. The company is a leading provider of enterprise software with a broad portfolio of solutions for companies of all sizes.
Job Highlights
Job Role: Associate Technical Support Engineer
Degree: BE/BTECH (CS/CE/IT), ME/Mtech (CS/CE/IT), MCA/MSc IT
Location: Hyderabad
Batch: 2024
Experience: Freshers (0-6 Months)
Key Responsibilities:
- Ensure HUB tasks are performed during operation.
- Investigate/resolve my Oracle customer rights and support issues using appropriate procedures.
- Use SR suggestions when editing and managing SRs.
- Monitor unassigned dedicated channels, local messages, failover paths and SR exceptions, routing or allocation as needed.
- Quickly respond to update requests using the file update process.
- Encourage customers to respond to service requests in English instead of the local language.
- Encourage customers to use the customer portal instead of calling.
- Contribute to continuous improvement processes.
- Respond to processing or processing issues by calling the appropriate technical person or reporting the issue to the Global Account Center Manager.
- Contribute to process, development and information management.
Qualifications and Skills
Qualification: BE/BTECH (CS/CE/IT), ME/Mtech (CS/CE/IT), MCA/MSc IT
Skills:
- Speaking English fluently. Other languages may be preferable.
- At least one year of customer support experience, helpline preferred.
- Attention to detail and accuracy.
- Strong and confident communicator.
- Experienced user of Microsoft Office applications.
- Excellent problem-solving skills.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Personalize your resume to highlight relevant skills, activities, or experience.
2. Craft a Cover Letter: Write a compelling cover letter that expresses your excitement about joining Oracle and describes how your skills and experience fit the position.
3. Submit Your Application: Visit the Oracle Career Portal and submit your resume and cover letter online. Be sure to find out about the specific application deadlines.
Conclusion
Enhance your career with the Oracle Support Engineer position 2024. Become part of a dynamic team where problem-solving, effective communication and programming skills are developed. Participate in innovative projects, learn from industry leaders and develop groundbreaking solutions together. This is your opportunity to grow and make a meaningful contribution to the collaborative environment.Take the opportunity to shape your future with Oracle.