Welcome to Zoho Recruitment 2024! Embark on a transformative journey as a Technical Support Engineers. Join our dynamic team, where innovation meets expertise. Unlock your potential, work on cutting-edge projects, and shape the future of technology. Seize this opportunity to learn, grow, and make a lasting impact. Elevate your career with Zoho!
About Zoho
The Zoho Office Suite is an Indian online office suite comprising web-based applications for word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, invoicing, and more. Developed by Zoho Corporation, the suite was launched in 2005 with a web-based word processor. Over time, additional products such as spreadsheets and presentations were incorporated into the Zoho suite. Zoho applications are offered as software as a service (SaaS).
Job Highlights
Job Role: Technical Support Engineers
Degree: Bachelor’s/ Master’s or Any Graduate degree
Location: Chennai
Batch: Any Batches
Experience: Freshers
Key Responsibilities:
- Answer customer queries about product features and capabilities via phone, email, and chat.
- Troubleshoot technical issues reported by customers and assist with in-product and third-party configurations.
- Take ownership of unresolved cases and coordinate with internal teams for prompt resolution.
- Collaborate with Engineering and Product Management to escalate critical issues and suggest product enhancements.
- Coordinate with internal teams during incidents and effectively communicate status until resolution.
- Consistently meet SLA and key performance metrics.
Qualifications and Skills
Qualification: Bachelor’s/ Master’s or Any Graduate degree
Skills:
- Possess excellent verbal and written English communication skills.
- Demonstrate attention to detail and a strong desire to learn.
- Willing to work night and weekend shifts, either permanently or on a rotational basis.
- Be flexible with all modes of support – email, live chat, and calls.
- Possess basic knowledge of networking and Active Directory.
How to Apply
Applying for this opportunity is a straightforward process:
1. Prepare Your Resume: Tailor your resume to highlight your relevant skills, coursework, or experiences.
2. Craft a Cover Letter: Write a compelling cover letter that showcases your enthusiasm for joining Zoho and outlines how your skills and experiences align with the role.
3. Submit Your Application: Visit the Zoho career portal and submit your resume and cover letter online. Be sure to check for specific application deadlines.
Conclusion
Elevate your career with Zoho 2024 Technical Support Engineers. Join a dynamic team, where strong problem-solving, effective communication, and programming expertise thrive. Be part of innovative projects, learn from industry leaders, and contribute to transformative solutions. This is your opportunity to grow in a collaborative environment and make a meaningful impact. Seize the chance to shape your future with Zoho. Apply now for an enriching experience in the world of technology.